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AI+ Microsoft 365 Copilot Retail Specialty™

The AI+ Microsoft 365 Copilot Retail Specialty certification prepares you to apply AI and Copilot across merchandising, marketing, sales, inventory, customer engagement, and store operations. You will learn to improve productivity, support data-driven decisions, personalize customer experiences, and streamline retail workflows. The certification covers retail data integration, prompt engineering, predictive insights, intelligent workflows, Copilot Studio agents, optimization, and responsible AI. You will also gain practical experience using Copilot in Word, Excel, PowerPoint, Teams, and Outlook.

سجل الآن
AI+ Microsoft 365 Copilot Retail Specialty™
يسير بخطى ذاتية: $195
نظرة عامة ما الذي ستتعلمه وحدات الشهادة الشهادة فرص العمل الأسئلة الشائعة المتطلبات الأساسية تفاصيل الامتحان مخطط الامتحان

نظرة عامة سريعة: نظرة عامة على الدورة التدريبية والامتحان

فئة محترف الذكاء الاصطناعي, تخصص الذكاء الاصطناعي, جميع الدورات, متوفر الآن
اسم البرنامج AI+ Microsoft 365 Copilot Retail Specialty™
مدة بقيادة مدرب:1 day (live or virtual) | يسير بخطى ذاتية:8 hours of content
المتطلبات الأساسية Familiarity with Microsoft 365 applications  Basic understanding of retail workflows  Ability to interpret sales, inventory, and performance reports  Ability to communicate tasks using goals, context, and constraints  Ability to review AI-generated outputs for accuracy, privacy, fairness, and compliance 
تنسيق الامتحان 50 questions, 70% passing, 90 minutes, online proctored exam

ما ستتعلمه

AI and Copilot Foundations for Retail

Understand AI’s role in retail, Microsoft 365 Copilot capabilities, Microsoft Graph integration, data security, and responsible AI practices.

Advanced Retail Analytics and Reporting

Apply Copilot to predict stock shortages, analyze performance, and create cross-store reports for better operational decisions.

Copilot Optimization and Integration

Refine prompts for customer engagement, connect supply chain tools, and improve the effectiveness of Copilot-supported workflows.

End-to-End Retail Transformation Project

Apply course concepts through a structured capstone project, practical steps, key outcomes, and optional open-ended retail scenarios.

Everyday Copilot Skills for Retail Teams

Use Copilot to create store layouts, design seasonal campaigns, strengthen sales strategies, and support daily retail workflows.

AI Agents for Store Operations

Build Copilot Studio agents that answer in-store questions and automate store location and product availability queries.

Responsible AI, Safety, and Trust

Apply data protection, compliance, bias controls, hallucination checks, human oversight, and responsible AI operating practices.

وحدات الشهادات

Module 1: Foundations of AI & Microsoft 365 Copilot in Retail

  • 1.1 The Rise of AI in Retail
  • 1.2 Meet Microsoft 365 Copilot for Retail
  • 1.3 Copilot & Microsoft Graph: Retail Data Integration
  • 1.4 Data Security & Responsible Use in Retail AI
  • 1.5 Case Study: Fictional “Style Mart”

Module 2: Core Copilot Skills for Retail

  • 2.1 Introduction to Microsoft 365 Copilot
  • 2.2 Creating Store Layout Plans
  • 2.3 Designing Seasonal Campaigns
  • 2.4 AI-Driven Sales Boost Strategies
  • 2.5 Case Study: Fictional “Urban Style”

Module 3: Advanced Copilot Applications in Retail

  • 3.1 Predicting Stock Shortages
  • 3.2 Creating Cross-Store Reports
  • 3.3 Case Study: Fictional “Fresh Find”

Module 4: Copilot Studio Agent for Retail

  • 4.1 Introduction to Copilot Studio for Retail
  • 4.2 Building In-Store Query Assistants
  • 4.3 Automating Store Location & Availability Queries

Module 5: Optimizing Copilot in Retail

  • 5.1 Prompt Refinement for Engagement Scripts
  • 5.2 Supply Chain Tool Integration
  • 5.3 Case Study: Fictional “Quick Mart”

Module 6: Responsible AI with Copilot — Policy, Safety & Trust

  • 6.1 Principles in Practice
  • 6.2 Data Protection & Compliance
  • 6.3 Bias, Hallucination & Human Oversight
  • 6.4 Operationalizing Responsible AI

Module 7: Capstone Project — End-to-End Retail with Copilot

  • 7.1 Project Overview and Objectives
  • 7.2 Step-by-Step Guide
  • 7.3 Key Takeaways and Outcomes
  • 7.4 Conclusion
  • 7.5 Open-Ended Projects (Optional)

أكمل الدورة واحصل على الشهادة

Course Certificate

فرص العمل في القطاع

Retail Operations Manager

Uses AI and Copilot to improve store workflows, reporting, and operational decisions.

Merchandising Analyst

Applies AI insights to optimize product planning, inventory, and merchandising strategies.

Retail Business Analyst

Analyzes sales, customer, and operational data to support better business decisions.

Microsoft 365 Copilot Specialist

Helps retail teams use Copilot effectively across Word, Excel, PowerPoint, Teams, and Outlook.

Retail Technology Consultant

Advises retailers on AI adoption, workflow automation, and technology integration.

Digital Transformation Lead

Guides AI-enabled change across merchandising, marketing, customer service, and operations.

الأسئلة الشائعة

المتطلبات الأساسية

تفاصيل الامتحان

درجة النجاح

70%

شكل

50 أسئلة اختيار من متعدد/إجابات متعددة

مخطط الامتحان

Foundations of AI and Microsoft 365 Copilot in Retail 8%
Core Copilot Skills for Retail 16%
Advanced Copilot Applications in Retail 16%
Copilot Studio Agent for Retail 15%
Optimizing Copilot in Retail 15%
Responsible AI with Copilot: Policy, Safety, and Trust 15%
Capstone Project: End-to-End Retail with Copilot 15%
التعلم الذاتي عبر الإنترنت

التعلم الذاتي عبر الإنترنت: 8 hours of content

سعر: $195

التعليم عبر الإنترنت بقيادة مدرب

التعليم عبر الإنترنت بقيادة مدرب: 1 day (live or virtual)

الأدوات الأساسية للذكاء الاصطناعي التي تم تغطيتها

نحن معهد تدريب حديث تأسس عام ٢٠٢٢.
يهدف المعهد إلى أن يصبح من المعاهد التدريبية الرائدة
في سلطنة عُمان، وهو يحظى بالدعم اللازم.

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